Understand Every Luxury Reborn Condition Grade

Condition varies by item and is stated on the product listing. Luxury Reborn uses its own scale of six grades: New, Unused, Excellent, Very Good, Good and Fair. The item-specific description and photographs explain the relevant details.

New means never used, in original unopened packaging and without visible signs of use, storage or handling. It does not imply an active brand warranty. Unused means never carried, worn or used; original packaging may have been opened or may be missing. Any visible age, storage or handling changes are disclosed. Inclusions and any warranty are stated separately. Excellent has minimal signs visible on close inspection; Very Good has light wear; Good has noticeable wear from regular use; Fair has significant visible wear, ageing or flaws but remains functional, with every material limitation stated in the listing.

No. Authenticity and condition are separate assessments, and an item that looks new is not automatically authentic. Tell Luxury Reborn about every known repair, alteration, repainting, recolouring or replacement part in the quote form before sending the item. We assess this work case by case and may decline the item before it is sent. If invited, final acceptance remains subject to physical inspection.

No. Luxury Reborn generally uses Vintage for an item produced in a calendar year at least 20 years before the current calendar year. Vintage describes age, not condition. Vintage pieces are graded on their present state with reasonable context for their age, construction and materials.

New requires original, unopened packaging. If packaging has been opened or is missing, an item that has never been used is graded Unused. For the other grades, boxes, receipts and extras are recorded separately from physical condition. Missing or damaged inclusions may affect completeness, buyer confidence, marketability and value. Material damage to an inclusion is disclosed in the listing. A receipt is not required for authentication.

Repairs, alterations, repainting, other colour restoration and replacement parts must be disclosed in the quote form before an item is sent to us. Brand authorised repairs and minor third party work, including small areas of repainting, may be considered case by case following review. We may decline an item based on the submitted details or photographs before it is sent to us. We generally cannot accept extensive repainting, structural alterations, concealed damage or non-brand replacement parts that change component originality, fall outside an authentication service’s requirements or prevent a specialist from reaching a reliable conclusion. If an item is invited for physical assessment, final acceptance and value remain subject to inspection, authentication and confirmation that it matches the submission. The Seller Terms explain what happens if the received item differs from the submission.

Yes, in most cases. Luxury Reborn normally values a repaired, repainted, recoloured or materially restored bag below an otherwise comparable bag that retains its original materials and finish. The effect varies according to what was done, how extensive the work was, who completed it, the quality of the work, available records, current condition, buyer demand and whether an authentication service can reach a reliable conclusion. Careful treatment may improve a damaged bag’s condition or presentation, but it does not erase the repair history. Extensive work or replacement components can also make a bag unacceptable to Luxury Reborn. If no repair, repainting, recolouring or material restoration occurred, restoration has no effect on the quote, although the exact model, condition, demand and other market factors still do. No fixed adjustment applies. Request an assessment before changing the bag where practical.

We consider corners, handles, glazing, leather or canvas, colour transfer, odour, interior, hardware, structure and indicators of repair or alteration.

We consider the case, dial, bezel, crystal, case back, bracelet or strap, clasp, stretch, missing links, stated function, available service history, polishing and replacement parts. Accuracy or water resistance is stated only when it has actually been tested, with available test details.

We consider fabric, lining, seams, hems, alterations, marks, pulls, pilling, holes, colour change, odour and the sewn brand, composition and care labels that remain on the item.

We consider uppers, soles, heels, insoles, fastenings, hardware, stretching, odour and any disclosed resoling or repair.

We consider the exterior, corners, wheels, handles, zips, locks, keys, lining, structure and the stated function of moving parts.

We consider scratches, tarnish, stone settings, clasps, chains, hallmarks, resizing, engraving and known repairs, while normal fine surface wear is assessed in context.

We aim to describe and photograph notable wear or flaws where practical. Review the full product description and images, and contact us before purchase if you need a closer photograph or measurement.

Not necessarily. Pre-owned items can show fine surface wear consistent with the published condition grade. We do not use a grade to conceal a material issue, and assess the significance of a reported difference by its nature, size, location, visibility, effect on use or value, written disclosures and exact-item photographs.

We assess for noticeable smoke, musty or mould-related, fragrance, storage, leather and other material odours and disclose those identified. Scent perception can vary between people and environments, so a reported scent is reviewed case by case against the listing, dispatch record and returned item.

Contact Luxury Reborn promptly with your order number and clear photographs. We will assess the concern under the applicable Returns Policy and Terms and Conditions.

Yes. Contact Luxury Reborn before purchase and identify the product and the area you would like to see. We will assist where additional photographs are available.

A seller’s condition selection is preliminary. Luxury Reborn assigns the final listing condition after the item arrives and is physically inspected.