Privacy Policy

1. About this Privacy Policy

This Privacy Policy applies to personal information collected by Luxury Reborn through the website, WooCommerce store, account area, checkout, contact forms, VIP signup, seller quote forms, email communication and related customer-service processes.

References to "Luxury Reborn", "we", "us" or "our" mean Luxury Reborn, ABN 23 660 080 760.

This policy applies to all website visitors, buyers and sellers, wherever they are located. Luxury Reborn is an Australian business, and this policy should be read with the Terms and Conditions, Returns Policy, Authenticity page and any payment plan or seller terms that apply.

2. Personal information we may collect

The information collected depends on how you use Luxury Reborn. It may include:

name, email address, phone number, billing address and delivery address;
account login details and account preferences;
order details, product history, wishlist activity and payment-plan records;
payment method information, transaction status and fraud-check results from payment providers;
seller quote details, item photographs, brand, model, condition, inclusions and supporting documents;
contact-form messages, return enquiries, authenticity concerns and customer-service records;
historical Concierge conversation records and contact details you previously chose to provide;
VIP list subscription details and marketing preferences;
website usage data, search terms, viewed products, saved items, abandoned-cart data, device data and approximate location data;
security information such as IP address, browser details, login attempts, spam signals and bot-protection results.

Luxury Reborn does not store your full card number. Card and provider payments are handled by the relevant payment gateway or provider. The website may retain a provider token and limited payment details, such as card type and the last four digits, where needed for an order, refund or saved payment method.

3. Information you provide about luxury items

When you submit a seller quote, authenticity concern, return request or product question, you may provide photographs, item information, condition details, serial or date-code images, receipts, service records or other supporting documents.

A receipt is not required for Luxury Reborn authentication, but optional documents may support assessment, completeness, buyer confidence and communication.

4. Why we use personal information

Luxury Reborn may use personal information to:

operate the website, account area, wishlist, cart and checkout;
process orders, payments, refunds, shipping, returns and customer support;
administer Luxury Reborn Payment Plans and update payment-plan balances;
assess seller quote submissions and communicate available selling option or options;
review authenticity concerns, product questions, condition issues and return requests;
send order updates, tracking information, payment reminders, seller quote responses and support messages;
respond to email enquiries and maintain relevant customer-service and historical Concierge records;
send marketing where permitted, including VIP updates and new-arrival communications;
understand demand, popular searches, saved items, product interest and site performance;
prevent fraud, spam, bot activity, unauthorised access, payment abuse and misuse of the website;
meet legal, tax, accounting, record-keeping and dispute-resolution obligations.

5. Who information may be shared with

Luxury Reborn may share personal information only where reasonably needed for the relevant purpose. This may include:

WooCommerce, website hosting, email, database, analytics, security and support providers;
payment providers such as card gateways, PayPal, Afterpay, Klarna and bank-transfer processing records;
Google Maps Platform, when checkout address assistance is enabled, for address suggestions and validation using delivery or billing postal-address fields such as address lines, suburb or town, state or region, postcode and country. Luxury Reborn does not include names, email addresses, telephone numbers, order details or payment information in those requests. This use is subject to the Google Maps Platform Terms of Service, and Google's handling of information is described in the Google Privacy Policy;
shipping carriers, courier services, insurance providers and delivery-support providers;
a third party authentication service or other assessment provider used by Luxury Reborn, including item photographs and supporting information where relevant;
professional advisers such as accountants, lawyers, insurers and technical specialists;
law enforcement, regulators or dispute bodies where required or permitted by law.

Some providers may process information outside Australia. Where this occurs, Luxury Reborn takes reasonable steps to use reputable service providers suitable for the service being performed.

6. Cookies, analytics and demand signals

The Luxury Reborn website may use cookies, pixels, analytics tools and similar technologies to operate essential website functions, remember cart and wishlist activity, protect forms, prevent spam, understand visitor behaviour and improve the site.

This may include product views, searches, saved pieces, abandoned carts, checkout progress, device information, approximate location and pages visited. These signals help Luxury Reborn understand buyer demand and improve products, pages and customer support.

When Luxury Reborn first-party measurement is enabled, the Growth service records pseudonymous website interactions such as page and product views, searches, wishlist and cart actions, checkout starts, seller-quote activity and completed-order events. Records may include a pseudonymous session hash, a path or product reference, a logged-in user reference, country code when available and the event time. Raw IP addresses are not stored by this service.

When a WooCommerce session is unavailable, the service may set the first-party lrg_sid cookie for up to 30 days to distinguish a browser session. It is HTTP-only and SameSite=Lax, and it is marked Secure when the website is served over HTTPS. First-party analytics are currently retained for up to 180 days; this setting can be configured between 30 and 730 days.

Abandoned-checkout recovery is separate from first-party measurement. One reminder is sent only when the shopper actively selects the reminder option in the classic checkout. Anonymous checkout snapshots become inactive after one day, consented snapshots become inactive when stale after eight days, and an issued restoration link expires seven days after it is created. Closed snapshots are removed under the configured retention schedule, and unsubscribe requests clear the encrypted recovery email.

You can adjust cookie settings in your browser. Some website functions may not work properly if essential cookies are blocked.

7. Marketing communications

If you join the VIP list or otherwise consent to marketing, Luxury Reborn may send updates about new arrivals, selling services, guides, events and offers.

You can unsubscribe from marketing emails where an unsubscribe option is provided. Transactional messages about orders, payments, seller submissions, returns or account activity may still be sent where needed.

8. Concierge and email enquiries

Luxury Reborn Concierge offers prepared answers and links to our website. Opening a topic simply displays prepared information; it does not create a conversation or send a notification email. Product searches use our website catalogue.

For personal assistance, you can email Luxury Reborn or use our contact form. We use the information you choose to provide to respond and manage your enquiry. These messages are handled by our website and email services under the business-record retention arrangements below.

Records from the previous Concierge conversation service may remain in our website database and business inbox. Website conversation records are retained for up to 90 days after the most recent activity, then moved to trash and scheduled for permanent deletion after a further 30 days. A record may be deleted earlier by an authorised team member or retained longer where reasonably required for security, legal or dispute purposes.

Deleting a website conversation does not automatically delete its email copies; the website retention period does not apply to those copies. Please do not send payment-card details or identity documents unless we have specifically requested an appropriate secure method.

9. Security and retention

Luxury Reborn uses reasonable technical and organisational safeguards to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Security measures may include secure website connections, restricted administration access, nonce checks, spam controls, bot protection, form validation, private seller uploads, login protection and security monitoring.

No website or electronic storage method is completely risk free. Customers should use strong passwords, protect account access and avoid sending sensitive information that Luxury Reborn has not requested.

Personal information is kept for as long as needed for the purpose collected, including customer support, order records, tax and accounting obligations, legal compliance, disputes, fraud prevention and business records.

Email retention

Our business inbox is separate from website conversation storage. Our retention policy is to review resolved ordinary enquiries and duplicate Concierge email copies quarterly, and delete them when more than 12 months have passed since the last meaningful contact, unless they are still needed for an order, seller agreement, return, complaint, payment dispute or another lawful purpose. This is a manual review cycle, not automatic deletion on the 12-month anniversary.

Necessary transaction, consignment, tax and accounting records are kept separately for the applicable retention period under our accounting and legal record-keeping arrangements. Records relevant to an open complaint, suspected fraud, chargeback, investigation or legal hold are retained until the matter is resolved and any applicable retention period has ended. We keep the minimum information needed to honour marketing opt-outs so that deleting an enquiry does not resubscribe you.

Deleting a website conversation does not automatically delete email copies. Deleting a message from our active inbox does not by itself remove copies held by recipients or in backups. We consider relevant systems when handling a verified privacy request, subject to lawful retention requirements and practical backup-restoration limits. Personal information that is no longer needed is securely deleted or de-identified where appropriate.

10. Access, correction and privacy enquiries

You can contact Luxury Reborn to request access to, or correction of, personal information held about you. We may need to verify your identity before responding.

WordPress privacy tools can export or erase Concierge records and Growth analytics or checkout-recovery records that can be matched safely to a verified email or account. Erasure through those tools does not delete WooCommerce orders, payments, customer accounts or other operational records that may need to be retained for fulfilment, accounting, fraud prevention, legal or consumer-law purposes.

Some information may not be released where an exception applies, such as legal privilege, fraud prevention, security, dispute handling, another person's privacy or other legal restrictions.

Privacy questions or complaints can be sent through the Contact page or by emailing admin@luxuryreborn.com.au.

11. Changes to this Privacy Policy

Luxury Reborn may update this Privacy Policy from time to time. The version published on this page applies from the date shown unless a different effective date is stated.

Privacy FAQs

Common privacy questions

Does Luxury Reborn store my card details?

Luxury Reborn does not store your full card number. Payment processing is handled by the relevant payment provider or WooCommerce gateway. The website may retain a provider token and limited payment details, such as card type and the last four digits, where needed for an order, refund or saved payment method.

Why do you collect seller item photographs?

Seller photographs help Luxury Reborn assess the item, condition, inclusions, authenticity risk and available selling option or options.

Do you use my information for marketing?

Luxury Reborn may send marketing only where permitted, such as when you join the VIP list or otherwise consent. You can unsubscribe from marketing emails.

Do you share information with an authentication service?

Where needed, Luxury Reborn may share item details, images, order details or claim information with a third party authentication service or other assessment provider to review an item.

Can I request access to my personal information?

Yes. You can contact Luxury Reborn to request access to, or correction of, personal information held about you, subject to legal and operational limits.

Do you use cookies or analytics?

Yes. When first-party measurement is enabled, Luxury Reborn may record pseudonymous website interactions and use the HTTP-only, SameSite=Lax lrg_sid cookie for up to 30 days when a WooCommerce session is unavailable. Checkout recovery is separate and sends one reminder only after the shopper actively opts in.

What happens when I use the Concierge?

Luxury Reborn Concierge provides prepared answers and links to website information. Opening a topic simply displays prepared website information and does not create a conversation. If you email us or submit an enquiry, we use the details you provide to respond and manage your request.