Returns, Refunds and Buyer Protection

For an eligible change of mind purchase, contact Luxury Reborn and start the return request within seven calendar days after carrier-recorded delivery. The item does not need to reach Luxury Reborn within those seven days. After authorisation, dispatch it by the deadline and method stated in the written return instructions.

Eligible full-price bags, wallets and selected accessories may qualify. Watches, jewellery, shoes, ready-to-wear and items sold at a reduced price cannot be returned for change of mind. Eligible items must be returned in the condition received with all supplied packaging and inclusions, and with any Luxury Reborn tag or seal still attached and unaltered where supplied. These exclusions do not limit rights that cannot lawfully be excluded.

Contact Luxury Reborn within the applicable request period with your order number and reason for return. Wait for authorisation, then dispatch the item by the deadline and method stated in the written return instructions.

Luxury Reborn may approve a voluntary buyer cancellation before the carrier accepts the parcel. The refund is the amount paid less the fixed AUD $25 cancellation administration charge. Some card and other payment services keep their original processing charge when a transaction is refunded. If that occurs, only the exact amount the service does not return to Luxury Reborn is also deducted. Luxury Reborn does not retain that amount. Direct bank transfer has no payment processing deduction. Before carrier acceptance, no delivery to the buyer, return delivery, AUD $50 handling and reinspection or reassessment by an authentication service applies. LR Payment Plan cancellations follow their separate terms. If Luxury Reborn cancels or cannot fulfil the order, the amount paid is refunded in full and no buyer cancellation charge applies.

No. Please do not send a return without authorisation. The correct return address, packaging requirements and shipping instructions are confirmed as part of the return request.

For a change of mind return, yes. Everything supplied with the purchase must be returned, including brand-issued inclusions, detachable straps, spare links and packaging. Any Luxury Reborn tag or seal supplied with the item must remain attached and unaltered. A missing box, tag or seal does not remove your legal rights if there is a genuine problem with the item.

For an approved voluntary change of mind return, the buyer pays for the authorised return delivery service and any eligible cover specified in the return instructions. If Luxury Reborn supplies the label, its actual cost is deducted from the refund. Although Australian delivery is advertised as free at checkout, Luxury Reborn still pays the carrier; that actual cost of delivering the item to the buyer is deducted only from an approved voluntary change of mind refund. If an assessed consumer guarantee problem is confirmed, Luxury Reborn reimburses reasonable return costs as required by law.

A change of mind return must come back in the condition received. If inspection identifies buyer-caused wear, cleaning, alteration, missing parts or damage, the return may be declined and the item returned to the buyer at their cost. Luxury Reborn may instead offer a written partial-refund settlement, but is not required to do so. A separate reported product problem is still assessed on its facts and your legal rights are not affected.

The buyer must follow the supplied packing and return shipping cover instructions. Transit damage can make a change of mind return ineligible. Luxury Reborn records the parcel and item on receipt, then determines the next step and any carrier cover claim according to who arranged the shipment and the available packing and transit evidence.

Once the authorised return is received and inspected, an approved refund is initiated through the original payment method where available, or another agreed monetary method. Processing time after that depends on the bank or payment provider.

An approved voluntary change of mind refund starts with the item amount paid. For a standard purchase, Luxury Reborn deducts the fixed AUD $50 handling and reinspection charge. For an LR Payment Plan item, that charge is the lesser of AUD $100 or 5% of the item’s price. Luxury Reborn also deducts the actual cost of delivering the item to the buyer, the actual return delivery cost if Luxury Reborn pays it and the actual invoiced cost of any reassessment by an authentication service that is reasonably required and performed after the item leaves Luxury Reborn custody. If the payment provider does not return its original processing fee, only that exact amount is deducted. Luxury Reborn does not retain that amount. Direct bank transfer has no payment processing deduction. Optional shipping cover is not refunded after the covered delivery to the buyer is completed. The calculation is itemised. These deductions apply only to an approved voluntary change of mind return and do not limit rights that cannot lawfully be excluded.

A PayPal refund is issued through the original PayPal transaction. Afterpay or Klarna refunds are processed through the original provider, which updates the payment schedule or returns funds under its own rules. Continue any scheduled payments until the relevant provider confirms the change.

Contact Luxury Reborn promptly, keep all packaging and provide clear photographs of the parcel, label, packaging and item. This allows the delivery issue and appropriate next step to be assessed.

Contact Luxury Reborn promptly and identify the exact written detail or exact-item photograph that does not match. Photographs or video, where practical, help us assess the concern. Reporting a concern starts an assessment and does not by itself determine the return category or remedy.

Pre-owned condition is assessed in context, including the item age, price, published grade, materials, written disclosures and exact-item photographs. A small overlooked mark is assessed with the complete item, listing and other available evidence; this page does not predetermine its legal classification or remedy. Scent can vary between people and environments, so smoke, musty or mould-related, fragrance, storage and material odours are assessed case by case. Do not clean, fragrance, wear or alter the item while the concern is reviewed.

No return reason automatically determines the outcome. Luxury Reborn may inspect the item and compare it with the archived listing, photographs, condition report, identifiers and dispatch records. If a consumer-guarantee failure is established, the lawful remedy applies without change of mind deductions. If no failure is found, an eligible buyer may choose to continue under the published change of mind policy.

Authenticity concerns follow the Luxury Reborn Authenticity Guarantee process. The returned item is matched to the original listing and reassessed, with an appropriate authentication service used where needed. If it is confirmed not authentic through a reasonable assessment, you may choose a full refund of all money paid for the item. Luxury Reborn will also reimburse reasonable return delivery costs. No change of mind deduction applies.

Yes. Eligible Australian orders can follow the authorised postal-return process. Contact Luxury Reborn first so the correct instructions are provided.

Contact Luxury Reborn before returning the item. Available options depend on the approved return and current stock, because most pre-owned luxury pieces are unique.

The complete return conditions, exclusions and other applicable protections are set out in the Terms and Conditions.