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Source-Linked Buyer and Seller Feedback

Luxury Reborn Customer Reviews

Read selected excerpts from public buyer and seller feedback about Luxury Reborn. Each review is labelled by the journey it describes and links to the relevant public feedback profile, where platform ordering and availability may change.

Public SourcesEach excerpt identifies and links to its public feedback profile
Buyer FeedbackPurchases, delivery and customer support
Seller FeedbackQuotes, communication and payout journeys
Clear ContextEach card identifies the journey reviewed

Purchasing Experience

Buyer Reviews

Public source-linked feedback that clearly describes a Luxury Reborn purchase, delivery or buyer-service experience. These are general customer experiences, not reviews of every current one-off product.

Buyer

Beautiful bag in great condition! Prompt responses and delivery! Highly recommended.

Connie Pong Purchased a pre-owned bag Google review
Buyer

The bag arrived in 2 days. All round an amazing customer experience. I will definitely be back for more.

Fiona Burgess Purchased a vintage Chanel bag Google review
Buyer

First time buying from Luxury Reborn, great service and prompt delivery with updates, will definitely buy again.

Linda Wang First Luxury Reborn purchase Google review
Buyer

Absolutely excellent, better than expected! Highly recommend, love my new bag! thank you!!

Joyce Donnelly Purchased a pre-owned bag Trustpilot review

Selling Experience

Seller Reviews

Public source-linked feedback that clearly describes quoting, consignment, communication or payout through Luxury Reborn.

Seller

…guide you through the selling process easily and offer fair pricing.

Natalie Hassard Sold via Instant Payout Google review
Seller

The process was smooth, communication was excellent.

Davine Lo Sold via Consignment Google review
Seller

I received full payment as quoted.

Leigh-Anne Pennifold Sold via Instant Payout Google review
Editorial luxury arrangement representing the buyer and seller experience

What Reviews Help Explain

Real experiences add context to the buying and selling journey

Customer feedback can help future buyers and sellers understand communication, item presentation and the steps involved in completing a purchase or sale.

  • Buyer reviews may discuss product presentation, delivery and support.
  • Seller reviews may discuss quotations, communication and payout steps.
  • Complete policies remain on the relevant authenticity, shipping and returns pages.

Need Direct Help?

Ask Luxury Reborn about your own purchase or sale

Reviews provide customer context; item, order and quotation questions should still be handled through the relevant support channel.

Luxury Reborn

Concierge

Here to help

How can we help?

Find an answer below, or send your question to our team for a personal reply by email.
Buying an item

Open an item to see its photos, condition, inclusions and availability. Add it to your bag and follow checkout.

Need a closer look? Send an enquiry with the item link.

Shop the collection →
How to sell your item
Fill the form to sell your item →

Send clear photos and item details for a free assessment.

  • Instant Payout: accept an offer and receive payment after inspection and authentication.
  • Consignment: we sell on your behalf and pay you once the sale is completed.

We reimburse shipping to us. See our seller shipping terms.

Authenticity

Every item is checked before listing. See the product page for any authentication certificate and included documents.

A serial number or date code alone does not prove authenticity.

Our authenticity promise →
Shipping & order tracking

Buying: free tracked shipping Australia wide. Your dispatch email includes tracking.

Selling: we reimburse shipping to us.

Delivery information →
Seller shipping terms →
Returns

For eligible items, request a change-of-mind return within 7 calendar days of recorded delivery. Exclusions, condition requirements and fees apply.

Send an enquiry with your order number before returning anything. If an item is faulty, damaged or not as described, tell us so we can help.

Return policy and eligibility →
Payments & payment plans

Pay by credit or debit card or PayPal. Afterpay and Klarna are available for eligible orders, subject to provider approval and terms.

LR Payment Plan: pay a deposit and instalments on eligible items. We dispatch after full payment. Check the schedule and terms before choosing.

Payment plans and terms →

A little more help?

Tell us what you need. Our team will reply to your email.

Email us directly
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