FREE SHIPPING AUSTRALIA WIDE  |  RESERVE ITEM AND PAY LATER  |  WORLDWIDE SHIPPING

Shipping & Returns

PROCESSING TIME

PAYMENT

Item(s) will be dispatched within 1 to 3 business days after payment has been cleared on our side.

DISPATCH

You will receive an email with the tracking number once your order has been shipped.

DELIVERY

The delivery time frame for most of our items within Australia can take 1-2 business days. Please note some items can take up to 7 business days or more. All other countries, it can take up to 14 business days.

SHIPPING RATES

DOMESTIC

  • Free shipping within Australia with tracking number and signature on delivery.

INTERNATIONAL

  • All other countries will incur a AUD$75 flat fee.
  • Certain small items will be AUD$25 flat fee.
  • All items will come with a tracking number.

INTERNATIONAL BUYERS (CUSTOM DUTIES AND IMPORT TAX)

International buyers are responsible for custom duties, import taxes and any other fees imposed by the destination country.

SHIPPING ADDRESS/ORDER CHANGES

Please note that we are not able to make any changes to the shipment once the tracking number has been created. Please make sure to check your address before checkout. Buyers making their purchases via Paypal, kindly make sure that the address that you have provided during checkout corresponds to your Paypal primary address. If your Paypal address and the address that you have provided during checkout are different, this may cause delays in shipping your item out.

 

RETURNS

WE ACCEPT RETURNS*

  • Our security tag must remain intact and not be tampered with.
  • Items must be in the exact condition it was received and not been used.
  • Item should not have any missing accessories e.g. box, card, dust bag etc.
  • You will notify us via email within the respective time frame.


Australia
: You must make a claim for a refund within three 3 days of delivery of the luxury item(s).
International: You must make a claim for a refund within two 2 days of delivery of the luxury item(s).

*Please note that returns are not accepted for the following:
items on promotion, homeware and all accessories except wallets

RETURN SHIPPING

  • It is your responsibility to bear the cost and risk of returning the item(s).
  • Items should be packaged in the same way it was received.
  • Items returned must include a tracking number and have signature on delivery.
  • Luxury Reborn will not be responsible for any lost returns.

Returned items not received in their original state or fulfil any of our refund requirements will automatically be returned to the customer. If so, any shipping costs involved will be the responsibility of the customer for both domestic and international customers.

 

NON-REFUNDABLE FEES

5% ADMINISTRATIVE FEE

To facilitate returns, We charge­ a 5% fee that’s non-refundable­ on the final price of the ite­m or a fixed price of $150 AUD, whichever is higher. This fee accounts for storage­, admin work, processing, restocking, and handling tasks.

PAYMENT METHOD FEES

If an order is cancelled or returned and was paid for using PayPal or another payment gateway, the fees associated with that payment method will not be refunded as PayPal or other payment gateways do not offer fee refunds. These fees will be retained by Luxury Reborn.

DOMESTIC SHIPMENT

For domestic orders, the refund will not include any shipping costs incurred by Luxury Reborn. This encompasses expenses for both the initial shipment to the buyer and the return of the item to us.

INTERNATIONAL SHIPMENT

For international orders, the refund will not include any costs incurred by Luxury Reborn. This encompasses expenses for both the initial shipment to the buyer and the return of the item to us. Additionally, custom duties, import taxes, or any other fees imposed by the destination country incurred to the buyer, will not be refunded by Luxury Reborn.

ITEMS PURCHASED ON PAYMENT PLAN

We will refund all amount less the deposit fee to cover our storage, administrative and processing costs. It applies to both cancellations prior to shipping as well as items returned after purchase.

 

Please email us at admin@luxuryreborn.com.au before 7pm AEST before the end of the respective allocated return time frame for more instructions on return. Please see our return and refund policy on the Terms & Conditions page for more information.

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Luxury Reborn - Pre Loved Designer Bags & Accessories
Luxury Reborn - Pre Loved Designer Bags & Accessories
25 Google reviews
Fiona Burgess
Fiona Burgess
2023-12-12
Chanel Vintage Full Flap handbag. I received my bag today, it is absolutely stunning, better than the photos! I asked lots of questions and was responded to online immediately. I highly recommend. The bag arrived in 2 days. All round an amazing customer experience. I will definitely be back for more.
Gabriela Bunjamin
Gabriela Bunjamin
2023-11-21
Had an amazing and seamless experience selling my bag through luxury reborn! Saheen responded very promptly and I received my funds only a few days after shipping the item. Highly recommend 😊
Linda Wang
Linda Wang
2023-10-10
First time buying from Luxury Reborn, great service and prompt delivery with updates, will definitely buy again x
Leeanne O
Leeanne O
2023-09-28
I have just purchased a beautiful vintage Chanel bag from Luxury Reborn and it has been a great experience. I asked a LOT of questions before purchasing and everything was answered promptly with photos. The delivery was only two days which is amazing because I live in a regional area. I would definitely purchase from them again.
Christelle Smith
Christelle Smith
2023-08-13
I had a really great experience with Luxury Reborn. They were quick to answer my questions, item was exactly as described, shipped quickly & packaged beautifully. I definitely recommend and I won’t hesitate purchasing from them again in the near future.
Kelli Fenech
Kelli Fenech
2023-06-30
Recently purchased the classic black Chanel 2.55 in perfect condition. Communication with Luxury Reborn was extremely easy via WhatsApp and they responded almost immediately to all my questions. I had the bag independently validated as a true Chanel. Very happy and satisfied customer.
Asha Pochin
Asha Pochin
2023-02-09
Took the stress out of reselling. Delighted with the level of professionalism and service. Highly recommend.
Amy Raso
Amy Raso
2023-01-06
Fast interactions and lovely to work with. Couldn’t recommend higher
Liao Minda
Liao Minda
2022-12-28
Fast shipping ,good value , definitely recommend ❤️❤️
Nadiya Hisham
Nadiya Hisham
2022-10-13
Most pleasant shopping experience with Saheen! Purchased my first ever designer bag and it is a beauty. Will be buying more from here again!
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