Authentic Pre-Owned Luxury, Assessed for Australia

Every item is physically assessed by Luxury Reborn after it arrives. We review brand-specific construction, materials, workmanship, markings, codes and other relevant details. Where a third party authentication service completes authentication, the exact product page identifies the recorded service. A certificate of authenticity or verification record is supplied only when Inclusions lists it.

Our process begins with Luxury Reborn’s assessment and may also use an appropriate third party authentication service. The authentication services we usually use include Entrupy, Zekos Authentication and Luxury Authentication Australia. Each service has its own supported brands, categories and evidence requirements, so no service should be assumed for an item unless the exact product page records it. Any certificate of authenticity or verification record supplied is identified separately in Inclusions.

No. Every item is assessed by Luxury Reborn, but review by a third party authentication service depends on the item’s category, era, construction, material, identifiers and available evidence. Where a service completes authentication, the exact product page identifies the recorded service and Inclusions states whether a certificate of authenticity or verification record is supplied.

Luxury Reborn selects a service that supports the particular brand, model and evidence needed. Some services assess supported handbags and leather goods from detailed images, while watches, jewellery, exotic materials or unusual pieces may require a different physical or specialist pathway.

No. Every item is assessed by Luxury Reborn before listing. Where a third party authentication service completes authentication, the Authenticity Guarantee panel identifies the recorded service. Inclusions confirms whether a certificate of authenticity or verification record is supplied with the exact item.

Checks may include overall construction, stitching, edge finishing, materials, lining, hardware, engravings, logos, codes or identifiers, measurements, symmetry, workmanship and signs of alteration or restoration.

Assessment may include the case, dial, hands, crystal, crown, movement information where available, bracelet, clasp, engravings, reference details, serial information and signs of replacement, modification or servicing.

Assessment may include metal quality, hallmarks, maker’s marks, serial or reference details, construction, weight, stone settings, clasps, engravings, repairs, resizing and brand-specific proportions.

Yes. Watches and jewellery may require specialist physical authentication or testing before Luxury Reborn can confirm acceptance, approve an Instant Payout or publish a listing. Timing depends on the item, its documentation and whether movement inspection, gemstone analysis or precious metal testing is needed. We will provide an estimated timeframe after the item is received and initially inspected. Complex, vintage, higher value or inconclusive pieces may take longer. If authenticity cannot be established to our satisfaction, the item may be declined or referred for further assessment.

No. A receipt is not required for Luxury Reborn to assess an item. Receipts, boxes, cards and service records can support provenance, completeness, buyer confidence and market value, but they are not proof of authenticity by themselves and cannot replace missing item-level evidence. An authentication service may be unable or unwilling to conclude when a required tag, marking, component or other examination point is absent.

It will not be listed as authentic and no certificate of authenticity will be represented. An unable-to-verify or inconclusive result is not the same as an assessed non-authentic result, and no fee applies. For a return within Australia, Luxury Reborn contributes the actual standard return cost up to AUD $40; this is not a credit. The seller pays any excess and selected shipping cover. A New Zealand seller pays the actual return delivery to New Zealand, selected shipping cover and applicable customs or duties.

Repairs, alterations, repainting, other colour restoration and replacement parts must be disclosed in the quote form before an item is sent to us. Brand authorised repairs and minor third party work, including small areas of repainting, may be considered case by case following review. We may decline an item based on the submitted details or photographs before it is sent to us, with no charge to the seller. We generally cannot accept extensive repainting, structural alterations, concealed damage or non-brand replacement parts that change component originality, fall outside an authentication service’s requirements or prevent a specialist from reaching a reliable conclusion. Once the seller has shipped the item and Luxury Reborn has received and physically inspected it, Luxury Reborn compares the item with the submitted description, photographs and other information. If important item information is inaccurate or omitted, Luxury Reborn may issue an updated quote. If the seller accepts it and the item proceeds, no AUD $25 administration fee applies. If the seller rejects it, or Luxury Reborn decides not to proceed because of the inaccurate or omitted information, the seller is charged the AUD $25 administration fee, any actual inbound delivery paid by Luxury Reborn, actual return delivery and any selected return shipping cover. If an item is invited for physical assessment, final acceptance and value remain subject to inspection, authentication and confirmation that it matches the submission.

For the lowest resale and authentication risk, avoid repainting, recolouring or replacing original components before an item-specific assessment where practical. Such work can change original materials or remove details needed for examination. Different services may note the repair, give a qualified or inconclusive result, decline assessment or reach a non-authentic finding, so preserve the exact written outcome. The work alone does not determine the underlying item’s authenticity. If Luxury Reborn cannot establish authenticity to our required standard, we cannot accept the item for sale.

No. Our in-house assessment is part of our buying, consignment and retail process. We do not offer standalone authentication or issue Luxury Reborn certificates to the public.

Items sold by Luxury Reborn are backed by our Authenticity Guarantee. If a returned item is confirmed not authentic through a reasonable assessment, you may choose a full refund. Luxury Reborn will return all money paid for the item through the original payment method, where available, or another agreed monetary method, and reimburse reasonable return delivery costs. No change of mind charge or deduction applies. You may also have other legal rights, including a replacement where reasonably available. Reporting a concern begins the assessment and does not by itself establish the outcome. See the Terms and Conditions for the complete policy.

Contact Luxury Reborn promptly with your order number, the reason for concern and clear supporting photographs or evidence. Do not alter or send the item to an unrelated party before receiving return instructions.

Luxury Reborn selects the appropriate assessment pathway and specialist where required. This helps ensure the returned item is matched to the original listing and reviewed using evidence suitable for its brand and category.

Vintage luxury can require era-specific knowledge because markings, construction and identifiers change over time. We assess the item in the context of its period and may use specialist review where the piece requires additional expertise.